Donβt guessβ¦ Test!
Improve your product with user testing
Why test?
Stop designing on assumption and discover the power of effective usability or βuserβ testing led by expert user researchers.
π«’ Find out how your well your site performs by observing real users
π‘Understand your customersβ needs
β€οΈ Improve the usability of your product or service
π Increase engagement and conversions
What makes us different?
π Dedicated user-research agency: Our studies that inform evidence-based design using a robust methodology
π Usability and accessibility focussed: Usability is our passion and weβre passionate about designing for everyone
π Experienced team: Our team of expert researchers and designers are committed to your product's success
π Data-driven insights: We donβt just hand over the data. We analyse it and turn it into actionable insights
π Personal approach: We offer custom testing tailored to your product and customer base
How it works
We deliver most usability testing projects within 5 to 7 days from kick-off.
Kick-off call to understand your objectives and design a study that meets them
Recruit participants for the study, in-line with your criteria
Moderate research while you observe via our live feed
Analyse data, pulling out key themes, issues and observations from the research
Deliver findings with actionable recommendations on how to fix all issues found
Insights guarantee.
We leave no stone unturned. Our team of crack researchers will unearth every inch in their quest for meaningful insights for you and your team.
Donβt just take our word for it
βUserLab were a great addition to our project looking at the Mercedes-Benz websiteβs customer journeys. The team were knowledgeable and attentive and their findings presentation included an array of best practice recommendations.β
β Verity Smout - Product Lead, Mercedes-Benz
βWorking with UserLab has been seamless throughout. They have proven excellent in conducting meaningful and focussed usability testing, their subsequent analysis and user-centred approach has been fantastic and of great value to inform the continuous improvement of our product. We have been extremely impressed with the skills and outputs from UserLab and would not hesitate to call upon their trusted services.β
β Taya Allen, Digital and Development Director, Newcastle Building Society
βThe UserLab team have been very insightful, flexible and thorough in their approach to our user research requirements. The team were willing to work with us to design the research to get the best outcomes for our needs and responsive to our ideas, their reports were detailed and professional with clear actionable recommendations, and the team were supportive in answering questions and taking feedback on any clarifications to support our understanding of next steps.β
β Helen Slee, Programme Manager, NHS
Choose your study
- UX Review
- Detailed inspection of your product by an experienced UX consultant
- Remote study
- Usability and accessibility issues identified
- Findings ordered by severity
- Actionable recommendations for your dev team
- Written report within 3 days
- Β£2,399
- Get in touch
- Classic usability test
- Remote usability study with 5 participants fully recruited
- Remote moderated study
- 5 x participants
- 3 x recruitment criteria using our database
- Videos and live observation of all sessions
- Incentives paid
- Report presented with fully actionable recommendations
- Β£4,549
- Get in touch
- Optimum usability test
- Extensive usability study with video highlights
- Remote moderated study
- 8 x participants
- 5 x recruitment criteria using social media and database recruitment
- Videos and live observation of all sessions
- Full report presented to your team
- Video highlight reel
- Β£5,549
- Plus free follow-up planning session π
- Get in touch
Get it free if youβre an SME!
Did you know you can claim tax relief on our services as part of the UK Governmentβs Research and Development (R&D) tax relief scheme?
For more information, read the guidance on the GOV.UK website
Talk to us today - no obligation
Tom loves talking about usability and helping companies make their products and services more user-friendly.
Need something more bespoke?
Our experienced user research team facilitates a wide range of user research including usability tests, A/B tests, field studies and remote unmoderated tests. We apply both qualitative and quantitative methods to provide rich, meaningful data and can provide a customer study thatβs tailored to your project objectives.
Still not sure? Send us an email at projects@userlab.co.uk