User Research Essentials online training course
Practical hands-on training to ensure your team has the knowledge and skills to inform the design of usable products and services.
🗓️ Next course: 7-10 October 24
About the training
Whether you’re new to user research or looking to enhance your skills, our 4-day course is designed to equip you with essential knowledge and hands-on skills needed to conduct effective user research.
By learning in a relaxed, interactive environment, this training will provide you with practical insights that you can apply immediately to your projects
Who the training is for
The course is ideal for anyone involved in product development and user experience, including:
UX Researchers
UX Designers
Content Designers
Product Managers
Developers
Business Analysts
Marketing Professionals
No prior experience in user research is necessary - just a keen interest in understanding people and improving product experiences.
What you will learn
By the end of this course, you will:
Understand the core principles of user research
Master various user research methods and when to apply them
Learn how to plan and conduct effective user interviews
Analyse and present research findings to stakeholders
Explore advanced techniques for scaling research in your organisation
How the training is delivered
This is an online, instructor-led course that’s delivered live, allowing you to engage with both the instructor and fellow participants in real-time. Each day includes a mix of presentations, hands-on exercises, and group discussions, ensuring that you get the most out of the learning experience. The training is designed to be interactive to maximise learning and our experienced instructors will ensure that individual learner needs are met, so that the training is accessible for all.
Course structure
Day 1: Foundations of User Research
Introduction to user research principles
Identifying research objectives and user needs
Planning your research approach
Day 2: User Research Methods
Conducting user interviews and surveys
Usability testing and observation techniques
Analyzing and interpreting data
Day 3: Advanced Research Techniques
Ethnographic studies and diary studies
Remote user research tools
Inclusive and accessible research practices
Day 4: Applying Research at Scale
Scaling research within your organization
Communicating findings effectively
Preparing for and leading stakeholder workshops
What people say
“The user research training I did with Tom was really good. It was clear, interesting, interactive and easy to digest. The tools and techniques I learned were immediately useful and improved my ability to get insightful information from users in a way that was easy to analyse. I couldn't recommend this training more, it has had a big impact on my work."
— Steve Ridgen, Senior Business Analyst
“I was very impressed with the user research training I recently attended, it gave me a core understanding of User Experience and how think more about HCD can lead to better outcomes for both businesses and customers. The quizzes were good as well to break up learning and reflect. Thank you!”
— Liz McCabe, Senior Business Analyst
“The User Research training we received from Userlab was fantastic, a great balance of practical and theory, trying out different ways of carrying out research using digital tools and face to face techniques. It is already making a difference by gathering user insights to improve our services.”
— Joanne Southern, Digital Service Design Team Leader
Meet your instructor
Tom has 17 years experience in user centred-design and has spent the last 10 focussed on UX research. Before founding a dedicated user research agency and world class usability lab, he was responsible for building user research capacity for the UK Government Digital Service and did the research for popular GOV.UK services.
Tom Devlin
Teaching and learning standards
This course is designed using OFQUAL (The Office of Qualifications and Examinations Regulation) standards for Level 4 learning outcomes, with scope to stretch and challenge learners to higher levels.
Our education and training specialist is IQA (Internal Qualified Assurers) qualified and they have quality checked and ratified the level of assessment and learning outcomes.
We also use principles of the government’s recommended competency frameworks for further quality, specifically:
SFIA Version 8 (Skills Framework for the Information Age):
Principles of User Research Level 4
Certification
Upon completion of the course, all learners will receive a digital certificate as evidence that they have completed the course, which they can then add to their LinkedIn profile.
The certificate will also reflect that the training was delivered in-line with the Skills For the Information Age (SFIA) framework.
Our approach
Industry ready
Our extensive experience working on user research projects for government, public and private sectors has enabled us to develop training based on a range of real world projects.
Interactive format
Our training is delivered to meet a range of learning styles, ensuring all learners get maximum benefit from their training and development time.
Exposure to real projects
We’ll have you running user research sessions live with real participants, not just mock interviews.
Book your place
🗓️ Next course: 7-10 October ‘24
Ready to take your user research skills to the next level? Secure your place now.
Need something else?
If you’re interested in bespoke training or face-to-face delivery, we’d love to hear from you. Please get in touch using the form below to discuss your needs, and we’ll tailor the course to suit your team’s requirements.
About UserLab
We’re a dedicated user-experience (UX) research agency that specialises in mixed-methods research and practical UX training.
We work with public, private and charitable sectors, and our work is underpinned by a well developed and robust methodology.
