“UserLab were a great addition to our project looking at Mercedes-Benz customer’s website journeys and interaction.

The team were knowledgeable and attentive to our specific needs, they helped us gauge more detail through challenging and building on the initial brief from the offset.

Their presentation of findings included an array of best practice recommendations, not simply the user’s feedback.”

“The UserLab team were a pleasure to work with. They took the time to really understand our problem space and worked with us to get the insights we needed.

I would highly recommend their expertise, attention to detail and their ability to help increase usability and conversion.”

“UserLab did some user testing for us and they delivered beyond our expectations. The findings were very informative and it was a great experience overall.”

“We’ve benefited immensely from UserLab’s expert knowledge and research. They engaged with over 100 users from a diverse range of backgrounds and locations using interviews, remote testing sessions, online card sorts, and pop-up research activities - resulting in the development of a clear and focused set of user needs that are now guiding the project design work.”

“Working with UserLab has been seamless throughout. They have proven excellent in conducting meaningful and focussed usability testing, their subsequent analysis and user-centred approach has been fantastic and of great value to inform the continuous improvement of our product. We have been extremely impressed with the skills and outputs from UserLab and would not hesitate to call upon their trusted services.”

“The UserLab team have been very insightful, flexible and thorough in their approach to our user research requirements. The team were willing to work with us to design the research to get the best outcomes for our needs and responsive to our ideas, their reports were detailed and professional with clear actionable recommendations, and the team were supportive in answering questions and taking feedback on any clarifications to support our understanding of next steps.”

“A joy to work with, very thorough, leaving no stone unturned. I would recommend UserLab to anyone looking to take their user experience to a higher level and provide a more accessible interface.”